Grievance Officer

Last updated: 28 May 2026

1. Grievance Officer Details

2. Response Timeline

3. How to Submit a Complaint

To ensure your grievance is processed efficiently, please submit your complaint via email to [email protected] with the following information:

1. Your full name and contact email address
2. Subject line indicating the nature of the grievance (e.g., "Data Correction Request," "Privacy Concern," "Content Complaint")
3. Description of the grievance in clear, specific terms, including:
   • The URL(s) of the page(s) in question
   • The specific content or data you believe is incorrect, objectionable, or in violation of your rights
   • The date and time you encountered the issue
4. Supporting evidence or documentation, if available (e.g., screenshots, correct data with source references)
5. Action requested -- what resolution you are seeking

Anonymous complaints may be considered but may limit our ability to investigate and respond fully.

4. Types of Grievances Handled

The Grievance Officer handles the following categories of complaints:

4.1 Data Accuracy Complaints

• Incorrect regulatory data (wrong PDUFA dates, approval status, or clinical trial information)
• Incorrect company or drug pipeline information
• Outdated data that has not been updated despite source data being available
• Errors in pipeline grade calculations

4.2 AI-Generated Content Complaints

• Factual errors in AI-generated summaries or analyses
• Misleading or out-of-context AI-generated content
• AI-generated content that misrepresents a company's pipeline or regulatory status

4.3 Privacy and Data Protection Complaints

• Requests for access to your personal data (Right to Access under DPDP Act)
• Requests for correction or deletion of personal data (Right to Correction and Erasure)
• Requests to withdraw consent for data processing
• Complaints about unauthorized use of your personal data
• Questions about data collection practices

4.4 Content Complaints

• Content that you believe infringes your intellectual property rights
• Content that you believe is defamatory, misleading, or harmful
• Requests for content removal or correction

4.5 Service-Related Complaints

• Issues with alert or notification services
• Technical problems affecting access to the Platform
• Billing or subscription-related concerns (if applicable)

5. Escalation

If you are not satisfied with the resolution provided by the Grievance Officer, you may:

• Request a review of the decision by emailing [email protected] with the subject line "Escalation Request" and your original complaint reference number
• Approach the relevant regulatory or judicial authorities in accordance with applicable Indian law
• For data protection matters, you may file a complaint with the Data Protection Board of India once established under the DPDP Act, 2023

6. Legal Framework

This Grievance Officer page and the grievance redressal mechanism are established in compliance with:

• Information Technology Act, 2000 -- Section 79, intermediary liability provisions
• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 -- Rule 3(2), appointment of Grievance Officer and redressal mechanism
• Digital Personal Data Protection Act, 2023 -- Provisions for Data Principal rights and grievance redressal

The Grievance Officer's decisions are subject to the governing law of India and the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.

7. Record Keeping

MarketsHost maintains records of all grievances received and their resolutions for a minimum period of 5 years, as required under applicable law. These records include:

• Date of receipt of the complaint
• Nature and category of the complaint
• Actions taken during investigation
• Date and nature of resolution
• Communication with the complainant

These records are maintained in confidence and are accessible only to authorized personnel and regulatory authorities upon lawful request.